Refund policy

Our Commitment At ThinkSpring, we want you to be happy with your purchase. Because our products are sourced from specialty suppliers and shipped internationally, please review the details below before requesting a return.

Damaged or Defective Items If your item arrives damaged, defective, or significantly different from its description, contact us at info@thinkspring.shop within 7 days of delivery with your order number and photos of the issue. We will offer a replacement or full refund at no additional cost to you.

Change of Mind Because of the international shipping involved in fulfilling our orders, we are unable to accept returns for change-of-mind purchases (wrong size, no longer wanted, etc.). We encourage you to review product descriptions and images carefully before ordering.

Refund Processing Approved refunds are issued to your original payment method within 5–10 business days of approval. Shipping costs on the original order are non-refundable except in cases of our error (wrong or defective item sent).

Cancellations Orders can be cancelled free of charge within 12 hours of purchase. After this window, your order may already be in processing with our supplier and cannot be guaranteed to be cancelled.

Non-Returnable Items For hygiene and safety reasons, any item that has been assembled, used, or has missing original packaging cannot be accepted for return unless defective.

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Refund policy